How a Global IT Service Provider Saved 80% of Manual Efforts Using AI-driven Automation

Customer Challenge

The customer aimed to reduce manual effort, which was consuming 30% of resource bandwidth during early-stage project documentation—especially in requirements and test case creation.

🚩 Key Challenge:

1. 30% of resource bandwidth consumed by manual documentation processes
2. Significant time spent on requirements and test case creation
3. Inefficient early-stage project documentation workflows

The Turning Point

Thumba was tasked to run a proof of concept; we helped them generate:

📊 Proof of Concept Results:

• 153 project artefacts were generated, consisting of User Stories, acceptance criteria and Test Cases within minutes
• Comprehensive automation of documentation creation process
• Rapid generation of critical project deliverables

Top 3 Impacts for Customer

✅ Measurable Outcomes:

1. 90% coverage was observed for the business and test artefacts
2. The accuracy of data was around 80% for their domain
3. 2 weeks of manual effort were converted to 9 minutes with Thumba

Customer Quote

“I felt that was very satisfactory. After generation I discussed with my team and we agreed that it saved 70-80% of manual efforts, while the other AI models usually had lot of rework before it could be accepted.”

The Outcome

With Thumba, the customer unlocked significant bandwidth savings while achieving consistent, repeatable artefact quality across teams.

The combination of higher accuracy and greater coverage strengthened internal trust and enabled them to scale their industry frameworks seamlessly.

Overall, their delivery process became faster, more predictable, and far easier to govern.

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End of Case Study