{"id":706,"date":"2026-08-10T10:21:00","date_gmt":"2026-08-10T10:21:00","guid":{"rendered":"https:\/\/melaniea78.sg-host.com\/wordpress\/?p=706"},"modified":"2026-10-12T07:19:18","modified_gmt":"2026-10-12T07:19:18","slug":"how-a-global-it-service-provider-saved-80-of-manual-efforts-using-ai-driven-automation","status":"publish","type":"post","link":"https:\/\/www.thumba.ai\/site\/how-a-global-it-service-provider-saved-80-of-manual-efforts-using-ai-driven-automation\/","title":{"rendered":"How a Global IT Service Provider Saved 80% of Manual Efforts Using AI-driven Automation"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Customer Challenge<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.thumba.ai\/site\/media\/casestudies\/CS2\/image2.png\" alt=\"IT service team collaboration\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The customer aimed to reduce manual effort, which was consuming\u00a030%\u00a0of\u00a0resource bandwidth\u00a0during early-stage project documentation\u2014especially in requirements and test case creation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udea9 Key Challenge:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>30% of resource bandwidth<\/strong>&nbsp;consumed by manual documentation processes<\/li>\n\n\n\n<li>Significant time spent on requirements and test case creation<\/li>\n\n\n\n<li>Inefficient early-stage project documentation workflows<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">The Turning Point<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Thumba was tasked to run a proof of concept; we helped them generate:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcca Proof of Concept Results:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>153 project artefacts<\/strong>\u00a0were generated, consisting of User Stories, acceptance criteria and Test Cases within minutes<\/li>\n\n\n\n<li>Comprehensive automation of documentation creation process<\/li>\n\n\n\n<li>Rapid generation of critical project deliverables<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Top 3 Impacts for Customer<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 Measurable Outcomes:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>90% coverage<\/strong>&nbsp;was observed for the business and test artefacts<\/li>\n\n\n\n<li>The&nbsp;<strong>accuracy of data was around 80%<\/strong>&nbsp;for their domain<\/li>\n\n\n\n<li><strong>2 weeks of manual effort<\/strong>\u00a0were converted to\u00a0<strong>9 minutes<\/strong>\u00a0with Thumba<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Quote<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>&#8220;I felt that was very satisfactory. After generation I discussed with my team and we agreed that it saved 70-80% of manual efforts, while the other AI models usually had lot of rework before it could be accepted.&#8221;<\/em><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">The Outcome<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With Thumba, the customer unlocked significant bandwidth savings while achieving&nbsp;<strong>consistent, repeatable artefact quality<\/strong>&nbsp;across teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The combination of&nbsp;<strong>higher accuracy<\/strong>&nbsp;and&nbsp;<strong>greater coverage<\/strong>&nbsp;strengthened internal trust and enabled them to scale their industry frameworks seamlessly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Overall, their delivery process became faster, more predictable, and far easier to govern.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.thumba.ai\/site\/media\/casestudies\/CS2\/image3.png\" alt=\"Team efficiency improvement\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to Transform Your Documentation Process?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Curious how this applies to your domain?<br><strong>Request a personalised demo<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>End of Case Study<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Challenge The customer aimed to reduce manual effort, which was consuming\u00a030%\u00a0of\u00a0resource bandwidth\u00a0during early-stage project documentation\u2014especially in requirements and test case creation. \ud83d\udea9 Key Challenge: The Turning Point Thumba was tasked to run a proof of concept; we helped them generate: \ud83d\udcca Proof of Concept Results: Top 3 Impacts for Customer \u2705 Measurable Outcomes: Customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":707,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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